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Terms &

Please read these terms and conditions of use ("agreement") carefully before using the services offered by Alenic Limited, or any of our subsidiaries ("we/us"). By visiting the websites or using the services in any manner, you agree that you have read and agree to be bound by and a party to the terms and conditions of this agreement to the exclusion of all other terms. If the terms of this agreement are considered an offer, acceptance is expressly limited to such terms. If you do not unconditionally agree to all the terms and conditions of this agreement, you have no right to use the websites or services. Use of our services is expressly conditioned upon your assent to all the terms and conditions of this agreement, to the exclusion of all other terms.


“We”, “us”, or “our” or “Alenic” refers to Alenic Limited (a United Kingdom private limited company), and/or any of our subsidiaries, we, us, our and terms of similar meaning.


“You”, “your”, or “User” refers to you or anyone who uses the Websites, the Products, the Apps or any of the Services in any manner.


“Websites” is defined below.


“Products” refers to the VOCA TC-X tankless instant hot water dispenser, the R2 Wireless Touch Controller, the Touch Faucet and includes any other current or future products offered by ALENIC Limited.


“Apps” refers to the R2 Wireless Touch Controller interface and any other future mobile applications developed for the Products.


“Services” refers to use of the Website, the services provided by the Website, which may specifically pertain to one or more of the Products, including but not limited to the VOCA TC-X tankless instant hot water dispenser, as well as use of the Products themselves, and/or of the Apps pertaining to the Products.


The website and domain name, the website and domain name, and any other linked pages, features, content, or application services (including without limitation any mobile application services) offered from time to time by us in connection therewith (collectively, the "Websites") are owned and operated by us. Subject to the terms and conditions of this Agreement, we may offer to provide certain services, as described more fully on the Websites, and that have been selected by you (together with the Websites, the "Services"), solely for your own use, and not for the use or benefit of any third party. The term "Services" includes, without limitation, use of the Websites, any service we perform for you, including cloud services, and the Content (as defined below) offered by us on the Websites. We may change, suspend or discontinue the Services at any time, including the availability of any feature, database, or Content. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability. We reserve the right, in our sole discretion, to modify this Agreement at any time by posting a notice on the Websites, through the Apps, or by sending you a notice via email or postal mail. You shall be responsible for reviewing and becoming familiar with any such modifications. Your use of the Services following such notification constitutes your acceptance of the terms and conditions of this Agreement as modified. We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for the Services. If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Services. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us through our contact form. You represent and warrant to us that: (i) you are an individual (i.e., not a corporation) and you are of legal age to form a binding contract or have your parent's permission to do so, and you are at least 13 years or age or older; (ii) all registration information you submit is accurate and truthful; and (iii) you will maintain the accuracy of such information. You also certify that you are legally permitted to use and access the Services and take full responsibility for the selection and use of and access to the Services. This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.



The Websites, the Products, the Apps, the Services, and their contents are intended solely for the personal, non-commercial use of Services users and may only be used in accordance with the terms of this Agreement. All materials displayed or performed on the Services (including, but not limited to text, graphics, articles, photographs, images, illustrations, blogs (also known as the "Content," and which includes User Submissions (as defined below)) are protected by copyright. You shall abide by all copyright notices, trademark rules, information, and restrictions contained in any Content accessed through the Services, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever any Content or third party submissions or other proprietary rights not owned by you: (i) without the express prior written consent of the respective owners, and (ii) in any way that violates any third party right. The Websites and the Services are protected by copyright as a collective works and/or compilations, pursuant to UK copyright laws, international conventions, and other copyright laws. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section 2), create derivative works based on, distribute, perform, display, or in any way exploit, any of the Content, software, materials, or Services in whole or in part. You may download or copy the Content (and other items displayed on the Websites or Services for download) for personal non-commercial use only, provided that you maintain all copyright and other notices contained in such Content. You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal, non-commercial use is expressly prohibited without prior written permission from us or from the copyright holder identified in such Content's copyright notice. If you link to the Websites, we may revoke your right to so link at any time, at our sole discretion. We reserve the right to require our prior written consent before linking to the Websites. In the course of using the Services, you and other users may provide information which may be used by us in connection with the Services and which may be visible to certain other users. You understand that by posting information or content on the Websites or otherwise providing content, materials or information to us or in connection with the Services, including, without limitation, information you have made available automatically through your use of the Product (collectively, "User Submissions"), we hereby are and shall be granted a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable and transferable right to fully exploit such User Submissions (including all related intellectual property rights) in connection with the Services, the Websites, and our (and our successors' and assigns') business, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels; however, we will only share your personally identifiable information in accordance with our Privacy Policy in effect from time to time. You also hereby do and shall grant each user of the Services a non-exclusive license to access your User Submissions through the Services, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Services and under this Agreement. Furthermore, you understand that we retain the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to us does not affect your ownership of or right to grant additional licenses to the material in your User Submissions, unless otherwise agreed in writing. You understand that all information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which such content originated and that we will not be liable for any errors or omissions in any content. You understand that we cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we cannot guarantee the authenticity of any data, which users or merchants may provide about themselves. You acknowledge that all Content accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom. Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via the Services.



You warrant, represent and agree that you will not contribute any Content or otherwise use the Services in a manner that (i) infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; (iv) involves commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; (v) impersonates any person or entity, including without limitation any employee or representative of us; or (vi) contains a virus, Trojan horse, worm, time bomb, or other harmful computer code, file, or program. We reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such Content or if we are concerned that you may have breached the immediately preceding sentence), or for no reason at all. You, not Alenic, remain solely responsible for all Content that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to us and to grant us the rights to use such information in connection with the Services and as otherwise provided herein. You are responsible for all of your activity in connection with the Services. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your right to access or use the Services. You may not post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of the Services. Use of the Services to violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity is expressly prohibited. You will not run Maillist, Listserv, any form of auto-responder, or "spam" on the Services, or any processes that run or are activated while you are not logged on to the Websites, or that otherwise interfere with the proper working of or place an unreasonable load on the Services' infrastructure. Further, the use of manual or automated software, devices, or other processes to "crawl," "scrape," or "spider" any page of the Websites is strictly prohibited. You will not decompile, reverse engineer, or otherwise attempt to obtain the source code of the Services. You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with the Services.



We have no special relationship with or fiduciary duty to you. You acknowledge that we have no control over, and no duty to take any action regarding: which users gain access to the Websites, the Apps, or the Services; what Content you access via the Services; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content. You release us from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services. We make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased (whether or not following such recommendations and suggestions) are provided "AS IS" without any warranty of any kind from us or others unless, with respect to others (only), otherwise made expressly and unambiguously in writing by a designated third party for a specific product or service.

The services, content, websites and products obtained through the websites, and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that use of the services will be uninterrupted or error-free.

Exception ~ Limited Warranty: Alenic hereby warrants that the VOCA TC-X tankless instant hot water dispenser, the R2 Wireless Touch Controller, the Touch Faucet are free from defects in parts, materials and workmanship for a period of one (1) year from the date of purchase. Should any repairs or servicing under this warranty be required by you during the limited warranty term, please contact the Customer Care Team at Alenic by email or mail for instructions on how to pack and ship your Products back to Alenic:

Alenic Limited

Customer Care Team

5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN 

Email: Contact form

Do not send any parts of the VOCA TC-X tankless instant hot water dispenser, the R2 Wireless Touch Controller, the Touch Faucet or the Products itself to Alenic without obtaining a Return Merchandise Authorization (RMA) number and instructions. See Section 15 (Return Policy) for more information. This warranty is VOID if: a) the Product Safety instructions for proper usage of the Products are not followed; b) accidental damage occurred; c) the Products were used commercially; or d) if the Products have been tampered with.



For information regarding our treatment of personally identifiable information, please review our current Privacy Policy, which is hereby incorporated by reference; your acceptance of this Agreement constitutes your acceptance and agreement to be bound by our Privacy Policy.



As a condition to using some aspects of the Services, you may be required to register with us and select a password and user name ("Alenic User ID"), as well as provide your name and email address. You shall provide us with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Agreement, which may result in immediate termination of your account. In the alternative, you may also link a social media account that you own as a form of registration. You may not (i) select or use as an Alenic User ID a name of another person with the intent to impersonate that person; or (ii) use as an Alenic User ID a name subject to any rights of a person other than you without appropriate authorization. We reserve the right to refuse registration of or cancel an Alenic User ID in our discretion. You shall be responsible for maintaining the confidentiality of your password. If you access the Service through a third party site or service, you will provide your third party account credentials to us, and you are consenting to have the information in those accounts transmitted into your Alenic account, and you agree that you shall only use accounts owned by you, and not by any other person or entity.



You will indemnify and hold us, our parents, subsidiaries, affiliates, officers, and employees harmless (including, without limitation, from all damages, liabilities, settlements, costs and attorneys' fees) from any claim or demand made by any third party due to or arising out of your access to the Services, use of the Services, your violation of this Agreement, or the infringement by you or any third party using your account of any intellectual property or other right of any person or entity.



In no event shall we or our suppliers, or our respective officers, directors, employees or agents be liable with respect to the website or the services or the subject matter of this agreement under any contract, negligence, tort, strict liability or other legal or equitable theory (I) for any amount in the aggregate or the fees paid by you for the Services and any Products or services purchased through the Services during the 12 month period preceding the applicable claim; (II) for any indirect, incidental, punitive or consequential damages of any kind; (III) for data loss or cost of procurement of substitute goods or services; or (IV) for any matter beyond our reasonable control.



Although some of our Services are currently free to users, we reserve the right to require payment of fees for certain or all Services. You shall pay all applicable fees, as described on the Websites in connection with such Services selected by you. We reserve the right to change our price list and to institute new charges at any time, upon notice to you, which may be sent by email or posted on the Websites. Your use of the Services following such notification constitutes your acceptance of any new or increased charges. Any fees paid hereunder are non-refundable.



The Services may contain links to third party websites or services ("Third Party Websites") that are not owned or controlled by us, or the Services may be accessible by logging in through a Third Party Websites, as described more fully in our Privacy Policy. When you access Third Party Websites, you do so at your own risk. You hereby represent and warrant that you have read and agree to be bound by all applicable policies of any Third Party Websites relating to your use of the Services and that you will act in accordance with those policies, in addition to your obligations under this Agreement. We have no control over, and assume no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any Third Party Websites. In addition, we will not and cannot monitor, verify, censor or edit the content of any Third Party Websites. By using the Services, you expressly relieve and hold us harmless from any and all liability arising from your use of any Third Party Websites. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site, or between users and any third party, you understand and agree that we are under no obligation to become involved. In the event that you have a dispute with one or more other users, you hereby release us, our officers, employees, agents, and successors in rights from claims, demands, and damages (actual and consequential) of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes.



This Agreement shall remain in full force and effect while you use the Services (including the Products, the Apps and/or the Websites). You may terminate your use of the Services at any time. We may terminate or suspend your access to the Services or your membership at any time, for any reason, and without warning, which may result in the forfeiture and destruction of all information associated with your membership. We may also terminate or suspend any and all Services and access to the Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Agreement. Upon termination of your account, your right to use the Services, access the Website, and any Content will immediately cease. All provisions of this Agreement which, by their nature, should survive termination, shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, and limitations of liability.



The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. We shall not be liable for any failure to perform our obligations hereunder where such failure results from any cause beyond our reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including "line-noise" interference). If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by you except with our prior written consent. We may transfer, assign or delegate this Agreement and its rights and obligations without consent. Both parties agree that THIS AGREEMENT IS THE COMPLETE AND EXCLUSIVE STATEMENT OF THE MUTUAL UNDERSTANDING OF THE PARTIES WITH RESPECT TO THE SERVICES, AND SUPERSEDES AND CANCELS ALL PREVIOUS WRITTEN AND ORAL AGREEMENTS, COMMUNICATIONS AND OTHER UNDERSTANDINGS RELATING TO THE SERVICES, AND THAT ALL MODIFICATIONS MUST BE IN A WRITING SIGNED BY BOTH PARTIES, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and you do not have any authority of any kind to bind us in any respect whatsoever. Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede. You agree with Alenic that there are no third party beneficiaries intended under this Agreement.



This Agreement shall be governed by and construed in accordance with the UK laws. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in the UK, using the English language.



In addition to the terms and conditions of this Agreement, any sweepstakes, contests, raffles or similar promotions (collectively, "Promotions") made available through the Websites or the Apps may be governed by specific rules that are separate from this Agreement. By participating in any such Promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein. We urge you to review any specific rules applicable to a particular Promotion, which will be linked from such Promotion, and to review our Privacy Policy, which, in addition to this Agreement, governs any information you submit in connection with such activities. To the extent that the terms and conditions of such rules conflict with this Agreement, the terms and conditions of such rules shall control. A. Coupon and Promotional Codes: Promotions, discount rules or coupon codes for a free gift with purchase will result in one free gift per order, not per item, unless otherwise noted. Only one coupon code, discount rule or promotion may be used per order, unless otherwise noted. Promotions, discount rules and coupon codes are valid only to the listed expiration date. Promotional/Coupon codes are subject to change at any time. In order to receive a free item with a promo code, the item must be added to your shopping cart and the promo code added during checkout; cost of the free item will be taken off of your total.



If a product purchased through our online store does not meet your expectations, you may contact us to facilitate a return for refund within 14 days of receiving your goods. Returns are not accepted after 14 days, please do not contact our customer support team requesting returns more than 14 days from the original purchase date. You will be refunded by the same method in which you paid. After 14 days, please refer to our warranty policy for product and service issues. Returned products must be new, unused, and contain all original packaging and accessories (including all product manuals/instructions). Any product that has been misused or that shows any signs of use will not be returned or exchanged. Original shipping and handling charges will not be refunded. You are responsible for all shipping charges except in the case that the return is the result of our error. If you would like to return your purchase, please contact our Customer Care Team through our contact form. We will work with you through all of the necessary steps in returning your product, and issue you a Return Merchandise Authorization (RMA) number. Unauthorized returns or returning a product to us that is not in resalable condition risks forfeiture of product. We are not responsible for return shipments lost in transit. We are unable to issue refunds or accept returns for products purchased from a retail store. Our Customer Care Team can only assist with purchases made through our online store. For any questions or possible returns you have, please contact or return to the store where you originally made your purchase.



Order details cannot be altered or canceled once an order is submitted. Contact the Customer Care Team through our contact form if you have any questions.



Orders placed on a business day (Monday-Friday) generally ship within 1-2 business days. Orders processed on the weekend will ship on Monday or Tuesday, depending on our volume. Business days do not include weekends or national holidays. Once shipped, Alenic is not responsible for delays caused by our shipper, weather or other factors due to shipping. Alenic is not responsible for any VAT, Customs Fees or International Taxes incurred after purchase of merchandise from our online store. Any orders placed on our online store, can only be shipped to applicable countries (those which are available for selection on the store itself).



If Alenic offers free shipping to any Country on any of its Products, your order will be delivered within 3 - 8 business days after your item ships. However, we reserve the right to change or discontinue our Free Shipping Policy at any time.



By placing a preorder with Alenic you reserve your product(s) and have priority above all other orders that are placed afterward. To ensure you receive your product(s) as soon as they become available, your credit card will be charged once you place an order with a pre-order item. If you are placing an order with a pre-order item and a product that is in stock, your order will ship when the pre-order item is available.



Prices for Products are as indicated on the Website and are inclusive of VAT unless otherwise indicated. Prices and currencies may vary depending on the selected region and are identified where needed with its appropriate currency symbol/code. Alenic reserves the right to change any displayed price at any time without notice, meaning that the cost of the Product may change from time to time. Payments are allowed through the options made available at time of purchase. Payments are collected while submitting the order unless otherwise stated. You agree to provide true and faithful information and to only use means of payments that you own or have the legal authorization to use.



By completing a Recall Form on the Websites you agree that you have discarded your affected items and they will no longer be in use. Alenic is not responsible for the misuse of recalled items once you complete a Recall Form.



If you have any questions, complaints, or claims with respect to the Services, Websites, Apps or Products, you may contact us at: Alenic Ltd, 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN, UNITED KINGDOM or by e-mail through our contact form.

Effective: 1st September 2021

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